Return & Refund Policy

1. General Returns

We want you to love your purchase. If you are not completely satisfied, we accept returns for exchange or store credit within 3 days of receiving your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

2. Pre-Order Cancellations & Refunds

Because pre-orders are specifically reserved and imported based on your request, the following conditions apply:

• Pay Now & Save: If you paid upfront for a pre-order, cancellations are only accepted within 24 hours of placing the order. After this window, the funds are allocated to logistics and cannot be refunded unless the item arrives defective.
• Pay on Arrival: If you reserved a pre-order to pay on delivery but refuse the item upon arrival without a valid defect, your account may be restricted from making future "Pay on Arrival" pre-orders.

3. Defective or Damaged Items

In the rare event that an item arrives defective or damaged, please contact us within 24 hours of delivery via WhatsApp at +233 24 398 7352. Please include clear photos of the defect. We will arrange for a replacement or a full refund at no additional cost to you.

4. Non-Returnable Items

For hygiene and safety reasons, certain categories of items cannot be returned. These include intimate wear, swimwear, earrings, and any personalized or custom-made items. Discounted or sale items are considered final sale.

5. How to Initiate a Return

To initiate a return or exchange, please send a message to our support team on WhatsApp. Once your return is approved, you will receive instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect on our part.